Returns & Refunds Policy

We strive to provide high-quality handcrafted products. However, if your order arrives broken or defective, you are entitled to request a return or refund within 7 days of receiving the product.

Conditions for Returns & Refunds:

• The return/refund request must be made within 7 days of receiving the product.

• The customer must provide an unwrapping/unboxing video and photos of the product at the time of delivery as proof of damage or defect.

• The goods must be returned in their original packaging.

Non-Returnable Items:

• Custom-made or personalized products.

• Items that have been used or are not in their original condition.

• Products that are not eligible for return due to health protection or hygiene reasons if unsealed after delivery.

• Items that have been mixed with other goods after delivery and cannot be separated.

Return Process:

To initiate a return, please contact us at retrovesta@gmail.com | +91 8808222891 with your order details, unboxing video, and photos of the defect or damage. Once your request is approved, we will provide instructions for returning the product.

Refund Process:

• Refunds will be processed within 30 days after we receive and inspect the returned item.

• Refunds will be issued using the original payment method, and no additional fees will be charged.

• If the item was a gift, a gift credit will be issued upon return approval.

Returning Goods:

Customers are responsible for return shipping costs and risks. Please send the product to the following address:

1D-1022, Sanjay Nagar, Machhariya Road, Naubasta, Kanpur - 208021

We recommend using an insured and trackable mail service as we cannot be held responsible for lost or damaged returns.

Contact Us:

If you have any questions about our Returns & Refunds Policy, please email us at retrovesta@gmail.com | +91 8808222891.