Shipping Policy
At RetroVesta, we are committed to delivering premium-quality customized name plates, home décor products, wall art, spiritual décor, attar perfumes, and personalized gifts safely and on time. Every order is carefully processed, packed, and shipped to ensure it reaches you in perfect condition.
Order Processing
Most orders are processed within 1–3 business days after successful payment confirmation. Customized products such as personalized name plates, acrylic name boards, wooden name plates, and custom home décor items may require additional production time depending on the design complexity and customization requirements.
Shipping Coverage
RetroVesta proudly ships across India through trusted courier and logistics partners. We continuously work to provide fast and secure delivery to metropolitan cities, towns, and remote locations.
Estimated Delivery Time:
- Standard Products: 3–7 business days
- Customized Products: 5–10 business days
- Remote Locations: Additional delivery time may apply
Order Tracking
Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp (where applicable). Customers can track their shipment status and monitor delivery progress in real time.
Packaging Standards
All RetroVesta products, including customized acrylic name plates, wooden wall décor, pooja room decorations, spiritual wall hangings, and premium attar perfumes, are securely packaged to minimize the risk of damage during transit.
Shipping Charges & Delivery Attempts
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation. Promotional free shipping offers may be available on selected products and order values.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-dispatch.
Address Accuracy & Damaged Shipments
Address Accuracy
Customers are requested to provide complete and accurate shipping information, including house number, street address, landmark, city, state, and PIN code. RetroVesta shall not be responsible for delays caused by incorrect or incomplete address details.
Damaged or Lost Shipments
In the unlikely event that your package arrives damaged or is lost during transit, please contact our customer support team within 48 hours of delivery or expected delivery date. We will coordinate with the courier partner and work towards a satisfactory resolution.
Contact Us
If you have any questions regarding shipping, order processing, delivery timelines, bulk orders, or customized products, our team is here to assist you.
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
We strive to respond to all customer inquiries within 24 business hours.